Refund policy

Last updated: 5 August 2026

This policy explains how B.D Platinum handles cancellations, returns, damaged deliveries and refunds. Nothing in this policy limits or excludes your statutory rights under UK consumer law.

QUICK SUMMARY

• For a full change-of-mind refund, sealed trading card products must remain factory sealed, unused, undamaged and in their original packaging.

• Opened packs, boxes and other tamper-sensitive products may suffer a substantial or complete loss in value. Any refund may be reduced to reflect that loss in value.

• Disappointing pulls, duplicate cards or the absence of a particular card are not product faults.

• Faulty, damaged, incorrect or misdescribed goods remain protected by your statutory rights.

• Please contact us before returning anything and use a tracked delivery service.

  1. CANCELLING AN ONLINE ORDER

If you are a UK consumer purchasing online, you normally have 14 days beginning the day after you receive your order to tell us that you wish to cancel it. You do not need to give a reason.

After notifying us, you must return the goods within a further 14 days. To start a return, please use our Contact page and include your order number, the items being returned and your reason for contacting us.

If your order has not yet been dispatched, contact us as soon as possible. Where possible, we will cancel it before dispatch and issue the appropriate refund.

  1. CONDITION OF CHANGE-OF-MIND RETURNS

You may inspect goods only to the same extent that would reasonably be permitted in a physical shop. To receive a full change-of-mind refund, products must be returned in the condition supplied, including all components, promotional items and original packaging.

Sealed trading card products—including booster packs, booster boxes, Elite Trainer Boxes, tins, collection boxes and other randomised products—should remain:

• Factory sealed and unopened;

• Unused, undamaged and complete;

• Free from resealing, replacement labels, glue, altered wrapping or other signs of tampering; and

• In their original packaging and suitable for resale.

  1. OPENED OR TAMPERED TRADING CARD PRODUCTS

Trading card products contain randomised contents and are highly sensitive to opening and tampering. Once a factory seal, booster wrapper, tamper-evident label or protective wrapping has been broken, we may be unable to verify the original contents or resell the product as new.

Opening a sealed trading card product normally goes beyond the handling reasonably necessary to establish its nature, characteristics and functioning. Where a returned product has been handled beyond that level, we may reduce the refund to reflect the genuine reduction in value. If opening, damage, missing contents or tampering has removed all resale value, that reduction may be up to the full purchase price.

Every returned item may be inspected for broken seals, resealing, substituted or missing contents, altered packaging, damage and other evidence of tampering. This section does not remove any rights you have where goods were faulty, damaged, incorrect or misdescribed when supplied.

  1. SINGLE CARDS AND GRADED CARDS

Single cards and graded cards must be returned in exactly the condition supplied, with all sleeves, security seals, cases and tamper-evident packaging intact. Any reduction in condition, replacement of the card or slab, removal of security packaging or other handling beyond reasonable inspection may result in an appropriate reduction to the refund.

  1. RANDOM CONTENTS AND CARD PULLS

Sealed trading card products are randomised by the manufacturer. B.D Platinum does not guarantee specific cards, pull rates, card values, rarities, centring, print quality or the financial value of the contents unless expressly stated on the product page.

Disappointing pulls, duplicate cards, normal manufacturer collation or failure to receive a chase card are not faults and are not grounds for a refund. If you believe the actual product supplied is faulty, incomplete or not as described, please contact us.

  1. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS

Goods must be of satisfactory quality, fit for purpose and as described. If an item arrives faulty, damaged, incorrectly supplied or materially different from its description, contact us promptly through our Contact page.

For transit damage, please retain the outer packaging and provide clear photographs of:

• The shipping box or mailing packaging;

• The shipping label;

• All internal packaging; and

• The affected product and its seals.

If damage or a broken seal is visible on arrival, please photograph it before opening the product. Asking for photographs helps us investigate the claim and does not remove your statutory rights.

Under the Consumer Rights Act 2015, consumers normally have a short-term right to reject genuinely faulty goods within 30 days. Other remedies, including repair, replacement or a price reduction, may apply after that period.

  1. RETURNING AN ITEM

Please obtain return instructions from us before sending an item. Goods sent without sufficient order information may take longer to identify and process.

For a change-of-mind return, you are responsible for the direct cost of returning the goods. We strongly recommend using an insured, tracked service and retaining proof of postage. You are responsible for packaging the return securely and for any damage caused by inadequate return packaging.

Where goods are confirmed as faulty, damaged, incorrect or misdescribed, we will cover reasonable return costs or provide an appropriate return method.

  1. REFUNDS

For an eligible cancellation, we will issue the refund within 14 days after receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever occurs first. We may withhold the refund until we receive the goods or evidence of return.

Refunds are made to the original payment method. Where required by law, the refund will include the cost of standard outbound delivery. Any additional amount paid for an enhanced or premium delivery service is not refundable beyond the cost of our standard delivery option.

We may deduct an amount reflecting any reduction in value caused by handling beyond what would reasonably be allowed in a shop.

  1. EXCHANGES

We do not offer direct exchanges unless we agree otherwise. If you want a different product, return the eligible original item for a refund and place a new order, subject to availability.

  1. SUSPECTED FRAUDULENT RETURNS

We reserve the right to investigate returns where there is evidence of resealing, product substitution, missing contents, false damage claims or other attempted fraud. A fraudulent claim is not a valid exercise of consumer rights.

Where fraud is reasonably suspected, we may refuse the claim, return the item to the sender where appropriate, restrict future orders and report the matter to the relevant payment provider or authorities.

  1. CONTACT US

To request a return or report a problem, please use our Contact page or email support@bdplatinum.co.uk. Include your order number and as much supporting information as possible so we can respond efficiently.

Nothing in this policy affects your statutory rights.