Shipping policy

Last updated: 19 August 2026

This policy explains how B.D Platinum processes, dispatches and delivers orders. Please read it alongside our Returns & Refunds Policy.

  1. ORDER PROCESSING AND DISPATCH

We usually aim to process and dispatch in-stock orders within 1–2 business days after receiving cleared payment and completing any necessary order checks.

Business days are Monday to Friday, excluding UK bank holidays. Orders are not normally processed or dispatched on Saturdays, Sundays or bank holidays.

For example, an order placed late on Friday or during the weekend will normally begin processing on the following business day.

The 1–2-business-day period is a dispatch estimate rather than a guaranteed delivery date. During major releases, promotional periods, unusually high order volumes or circumstances outside our reasonable control, processing may take longer.

If a significant delay affects your order, we will contact you where reasonably possible.

  1. DISPATCH TIME AND DELIVERY TIME

Dispatch time is the time required for B.D Platinum to prepare, check, package and hand your order to the delivery provider.

Delivery time begins after the order has been dispatched.

Any delivery estimate shown at checkout or supplied by a delivery provider is additional to our normal processing time. Delivery estimates are not guaranteed unless a service is expressly described as guaranteed.

  1. DELIVERY LOCATIONS

We currently deliver within the United Kingdom only.

Customers must provide a valid and complete UK delivery address during checkout.

  1. DELIVERY OPTIONS AND CHARGES

The following delivery options are currently configured:

• Standard UK delivery: £4.99

• Free standard UK delivery on orders of £50 or more

• Express UK delivery: £8.99

The delivery options available for a particular order will be displayed and confirmed during checkout.

Available services may depend on the delivery address, order value, parcel size and weight.

We may change delivery providers where reasonably necessary, provided that the replacement service is suitable for the order.

  1. TRACKING AND DISPATCH CONFIRMATION

When your order has been dispatched, we will send a dispatch confirmation to the email address provided during checkout.

Where tracking is available, the confirmation will include a tracking number or link.

Tracking information may take time to update after the parcel has been handed to the delivery provider.

  1. PRE-ORDERS AND PRODUCTS WITH FUTURE RELEASE DATES

Pre-order products will be dispatched after stock has arrived with us and the applicable release or distribution restrictions allow dispatch.

Any release date shown is an estimate supplied by the manufacturer or distributor and may change.

If an order contains both in-stock and pre-order products, we may hold the in-stock products and dispatch the order together when every item is available.

If separate delivery is available, this will be stated or agreed separately and additional delivery charges may apply.

  1. DELIVERY ADDRESSES

You are responsible for providing a complete and accurate delivery address at checkout. Please check the address carefully before submitting your order.

If you notice an error, contact us immediately at support@bdplatinum.co.uk or through our Contact page.

We cannot guarantee that an address can be changed after processing or dispatch has begun.

We will not redirect a dispatched parcel to a different address.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we may require payment of reasonable redelivery costs before sending it again.

Any refund due will be handled in accordance with your statutory rights and our Returns & Refunds Policy.

  1. MISSED DELIVERIES AND COLLECTION POINTS

If nobody is available to accept delivery, the delivery provider may leave instructions, attempt redelivery or take the parcel to a collection point.

It is your responsibility to follow the tracking information and collect the parcel within the delivery provider’s stated timeframe.

If an uncollected parcel is returned to us, contact us so we can discuss redelivery or any applicable refund.

  1. DELAYED OR MISSING PARCELS

If your parcel has not arrived within the estimated delivery period, check the tracking information first and then contact us. Please include your order number.

B.D Platinum remains responsible for the order until it is delivered as required by applicable consumer law.

We will investigate delayed or missing parcels with the delivery provider and arrange an appropriate resolution.

Unless a different delivery period has been agreed with you, goods will be delivered within the timeframe required by UK consumer law.

Nothing in this policy restricts your rights where an order is not delivered within an agreed or legally required period.

  1. DAMAGED DELIVERIES

If the outer parcel or product appears damaged, crushed, opened or tampered with, please photograph it before opening any sealed trading card product.

Retain the shipping box, shipping label, internal packaging and damaged product, and contact us promptly.

Photographs help us investigate the issue with the delivery provider and do not affect your statutory rights.

  1. PACKAGING

We package orders carefully to protect collectible products during transit.

Where appropriate, we may use protective materials, reinforced packaging or tamper-evident measures.

Minor variations in external shipping materials may occur, but we will select packaging reasonably suitable for the products ordered.

  1. EVENTS OUTSIDE OUR REASONABLE CONTROL

Delivery may be affected by severe weather, postal disruption, industrial action, transport interruption, security incidents, public holidays or other events outside our reasonable control.

We will take reasonable steps to minimise disruption and keep affected customers informed where practicable.

This does not remove any statutory rights relating to delayed or undelivered goods.

  1. CONTACT US

For questions about dispatch or delivery, email support@bdplatinum.co.uk or use our Contact page.

Please include your order number where applicable.